FAQ

XSTO dedicated to ease your way for every stair and we spare no effort to designing the safe and high quality powered stair climbers, battery operated stackers, stair climbing forklift, electric stair climbing wheelchair , move equipment and accessories for stair climbers.
Product Inquires
What are the most popular models that customers buy?
ZW7170G and ZW4250 are our best selling models.
What is the difference between ZW7170E and ZW7170G？
The main difference is ZW7170G has an automatic brake system while ZW7170E doesn’t have one. With a brake system, it will be safer when moving downstairs.
What are the most popular accessory or delivery that customers buy?
Retractable 4th Wheel Attachment, battery, 4 wheel dolly, track, extended toe plate and so on.
What’s the motor data and battery capacity?
It varies for different models, please contact us with the model.
Could the stair climber be overloaded?
No, it can’t.
What if I want a bigger plate, can you make the change？
Yes, we can provide you customized service according to your required dimensions.
What are the size requirements for stairs?
Our products are suitable for conventional stairs(Maximum for the height:21cm,Minimum for Width:25cm.), but if your staircase has an unusual size, please email us for special tips.
Can I load and unload the goods from my truck directly with your trolleys?
Yes, sure. All our powered stair climber can be equipped with an aluminum ramp which you can rest against your vehicle, then you can load and unload the goods from the truck directly with your trolleys.
Ordering And Shipping
 What certificates do you have?
CE and ISO9001.
What can I get as your agency?
  • Best price and best delivery time
  • Free technical support and professional training
  • Market support(we will transfer all local inquiries to you)
Are you a factory? Can you provide OEM service?
Yes, we located in Zhongshan City, Guangdong Province. OEM service is available, if you need more details, please feel free to email to us on the contact us page.
If there is no distributor in my country, who can I contact?
You can call us at +86-760-28207258 or you can send the details on the contact us page.
Payment
What are accepted methods of payment?
XSTO accept bank transfer, western union, etc.. We will provide the specific payment method according to your order amount and country based on the funding safety and minimum service charge.
Warranty
What about the warranty of your product?
We have 12 months warranty for the main units such as motor, drive, and battery.
Technical Support and Product Help
What kind of faults does the machine generally have, is it easy to repair?
Only the wrong operation will cause the machine to malfunction, so please read the manual carefully before use. When you met problems, please contact us firstly, and send some picture/video, our engineer will check it and tell you how to repair.
Which parts of your machine are relatively easy to break?
Parts that are more easily broken are switches and fuses, but we usually give customers one more when shipping.